read about vTiger and introduction to vTiger.
“Vtiger CRM refers to both cloud and open source versions of the CRM application offered by the company Vtiger. Vtiger’s open source CRM application was originally forked from SugarCRM with the intention of being a fully open source CRM application with comparable functionality to SugarCRM and Salesforce.com. It offers reporting, a customer portal and an Outlook plugin in its free edition, whereas those functions are in paid versions of the other CRM applications. Vtiger’s cloud application was released in 2010, and offers added functionality such as a new interface, advanced reporting, and email campaigns.” (wikipedia source)
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We have deployed vTiger (free version) for our 2 clients, we even replace BCM with vTiger internally!)